FAQ

Let us divide the process in three steps:

• Exchange of information and arranging details concerning a given job: in most cases, we respond to our customers’ enquiries within 24 hours. Our quote includes information about the costs as well as technical details of the product which we offer to make.
• Test prints: we make test prints in our printing house within a maximum of 3 working days from receiving graphic materials if they comply with the requirements set out in the General Terms and Conditions of Sale (attached to each quote).
• Production: we complete the entire order within a maximum of 5 working days from receiving the approved the test print and the payment required if the order is one of the first three orders placed with Unilogo Digital Printing).

Yes. The purpose of test prints is to confirm approval of the raw material to be used, and the colours. Test prints are delivered as a sheet cut from a roll along with the outline of the die.

Unilogo Digital Printing is a holder of ISO 9001:2015 certificate.

We are part of the CCL Label group, a global manufacturer of packaging materials.

Our equipment is modern, while the heart of our printing house are the HP Indigo digital printers: WS6800 and WS 6900.

Our presses are Intertek Green Leaf Mark certified.

Since 2006, we have served over 2,000 customers.

All work done at Unilogo Digital Printing is performed using the HP Indigo WS680 and WS6900 series digital machines. Digital printing technology enables the handling of orders of low and medium print-runs, and with a wide range of refinements. Furthermore, it enables product personalization.

The market offers self-adhesive labels which are offered either on rolls or in sheets. The choice of a specific solution depends on the Customer’s preferences and on the labelling method. For Customers who plan to use machine labelling, we recommend a more convenient option of roll labels. This packaging method does not preclude manual labelling.  🙂

The printing house of Unilogo Digital Printing has in excess of 200 raw material combinations in its permanent offer. When it comes to the labels themselves, they can differ not only in terms of the material used (papers/foils) but also when it comes to their properties and colours (white/transparent/metallized raw materials). If you are not sure which packaging raw material would be best for you, you can always contact one of our sales representatives or ask them to send you a set of samples.

The basic finish offered by Unilogo Digital Printing is UV varnishing, which is available in the following options: gloss, matt, or varnish for further printing. Our Customers usually choose lamination, that means protecting the print with an additional layer of foil. Other options include HS gilding, selective varnishing, and 3D UV digital varnishing. If you require more information, ask for a set of samples, or contact our representative.

The die is used to cut labels into the desired shape. We have  over 4,000 cutting dies in our database. If your label has a standard shape (that is, if it is a rectangle, square or circle), there is a good chance that you will be able to source a suitable die from our database. If you plan to put non-standard labels on your products, we will order a die for you exactly in the shape that suits you.

The standard method is e-mail acceptance of the terms and conditions of the offer presented. Before the actual processing, we proceed with a trial print. After accepting the sample, we issue a proforma invoice (this applies to the first three orders, after then we grant a deferred payment deadline). Upon receipt of funds/sending of the transfer confirmation, we proceed with the completion of the order.

The first three orders are processed against prepayments, and then a 14-day payment deadline is granted automatically.

The completion time runs from the acceptance of the test print delivered and the delivery of its signed copy to the office of Unilogo Digital Printing and, in the case of the first three orders, making a prepayment based on a document provided. If the acceptance and the payment reach Unilogo Digital Printing by 9:00 a.m. on a given day, this day shall be included in the order’s processing time. However, if either of them are effected after 9:00 a.m., the completion deadline shall be extended by one business day.

A test print is the first step in completing each order and is done free of charge. We recommend that our Customers order test prints for each new project before placing orders for the target quantities.

Standard shipments are made via UPS courier service. It is also possible to deliver orders via other courier companies or to organize direct transport.

The cost of delivering materials to one location in Poland is included in the price. Unless the offer states otherwise, the amount indicated therein includes the delivery cost.

The cost of international shipments shall be in each case calculated individually with the final price dependant on the place of delivery and the weight of the package.

• One label should be saved in one file. It should be clearly described (with an unambiguous name of each file, consistent with the name appearing in the order).
• Files should be saved as composite PDFs.
• In the case of labels, there should be no die outline in the design or the die should be defined as a special “die” colour (any registration marks should be outside the net area).
• All texts should be converted to curves.
• The PDF page format should be the gross format of the label/package, i.e. the label/package dimensions plus bleeds of at least 1.5 mm on all sides (graphics to be centered in the file).
• Graphic elements that are to be included in the label/packaging area should be spaced at least 1.5 mm from the edges.

RGB is a colour space used in digital media in monitors, scanners, and cameras, where light of a given wavelength is mixed.

In digital printing technology, colours are obtained in a different way, that is by mixing four component inks (CMYK) and possibly extending them with additional separations such as OVG, which increase the colour gamut.

This explains why files sent to the printing house should be prepared in the CMYK colour space or possibly enriched with additional colours from the Pantone library.

In practice, in the HP Indigo digital printing technology, over 95% of Pantone colours are fully reproducible in the CMYKOVG space.

To send files for evaluation, please contact us at the following email address: [email protected]

We accept files as attachments to emails or via FTP servers. Customers can be given free access to our printing house’s FTP server. Using it, they would only be allowed to view and edit their own files.

Useful files to download can be found here: https://unilogo-printinghouse.co.uk/downloads.

Complaints should be filed in writing to the Customer Service Department at the following address: [email protected]

The complaints processing time is a maximum of 14 days from the date of returning the defective products to Unilogo Digital Printing. We do our best to process most complaints within one day from receiving them and the returned goods. Sometimes, due to reasons which are beyond our control, processing of a complaint requires consultation or additional tests and therefore they may take longer to process. Should this happen to your complaint, we will let you know of this fact by email.